Technical Support Specialist - Bilingual French

New

JobgetherConnected vehicle technology

Based in CanadaFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: Fluency in both English and French, with the ability to read, write, and communicate confidently in both languages in a professional environment.
Experience: 1–3 years of experience in customer service or technical support, combined with 1–3 years of experience troubleshooting technical hardware and/or software issues.
Required Skills: PythonSQLJavascriptC#Microsoft ExcelCustomer serviceTechnical support

Be fluent in both English and French, including reading, writing, and professional communication.
Have 1–3 years of experience in customer service or technical support.
Have 1–3 years of experience troubleshooting technical hardware and/or software issues.
A post-secondary diploma or degree in Engineering, Computer Science, or a related discipline is highly valued.
Experience within a technical or engineering organization is an asset.
Bring strong technical aptitude and analytical problem-solving skills.
Working knowledge of SQL, Python, C#, or JavaScript is highly valued.
Experience with data warehouse technologies such as Google BigQuery is an advantage.
Be proficient in Excel, including pivot tables and report creation.
Be technically competent with Google Workspace tools such as Sheets, Docs, and Slides.
Be able to manage multiple support cases, tasks, and projects while maintaining attention to detail.
Be flexible to work rotating schedules in a 24/7 operation, including afternoons, evenings, overnight shifts, weekends, and holidays.

Provide technical assistance to customers, partners, sales representatives, and internal teams through phone, chat, and email.
Diagnose and resolve hardware and software issues involving connectivity, installation, network communications, platform configuration, and product implementation.
Provide guidance on database setup, user management, rules and reporting, device errors, and portal configuration.
Manage support cases from initial contact through resolution and document troubleshooting steps, solutions, and technical information.
Collaborate with technical teams and external partners to investigate and escalate issues involving cameras, keyless systems, connected devices, and integrations.
Coordinate device and accessory returns and exchanges with internal departments.
Address customer complaints and escalate critical issues to management when necessary.
Protect customer data and information while supporting organizational initiatives.

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