Senior Customer Marketing & Growth Manager
New
K
KantivAEC software
Remote - United States; Remote. US-based, Collaborate with teammates in IST and PST.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5–7 years in Customer Marketing, Product Marketing (segment-focused or product-focused), Lifecycle Marketing, or Go-to-Market Programs
- Required Skills
- Project ManagementHubSpot
Requirements
- Have 5–7 years of experience in Customer Marketing, Product Marketing, Lifecycle Marketing, or Go-to-Market Programs.
- Demonstrate a track record of driving measurable business outcomes.
- Build, execute, measure, and improve programs independently.
- Connect marketing priorities to revenue and top-line business goals.
- Influence and collaborate across Customer Success, Sales, SDRs, and Product.
- Own projects end-to-end, from ideation and strategy through execution and reporting.
- Demonstrate strong storytelling and communication skills, customer empathy, and the ability to present to audiences.
- Use AI tools as part of daily workflows.
- Travel to major trade shows or customer events 3–4 times per year.
- Preferred: experience in martech, salestech, revenue intelligence, or enablement technology.
- Preferred: familiarity with HubSpot, Loops, or similar CRM or marketing automation platforms.
- Preferred: curiosity about the AEC industry and empathy for customer needs and goals.
Responsibilities
- Partner with Customer Success leadership to shape adoption, expansion, and renewal strategy across customer segments.
- Identify high-opportunity accounts and build programs to increase Average Contract Value (ACV) and Lifetime Value (LTV).
- Develop customer communications across email, webinars, in-app, events, and community.
- Launch and scale a customer advocacy program and co-run the Customer Advisory Board with Customer Success and Product Marketing.
- Lead the strategy and project management for Kantiv’s customer community.
- Collect customer quotes, testimonials, and success stories for sales enablement, website, and campaign content.
- Build customer feedback loops with product and marketing teams.
- Represent Kantiv at select industry events and co-host customer webinars and virtual events.
- Define program metrics, track results, and share learnings across the team.
- Use AI tools to accelerate content creation, research, personalization, and program execution.
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