Care Account Manager (Clinical), ANZ
New
I
IntellectMental health
Based in Australia, 07:00 to 19:00 AWSTPart-TimeManager
Salary not disclosed
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Job Details
- Languages
- Written English that stands up in client-facing clinical documentation
- Experience
- Three to five years in clinical case management
- Required Skills
- Stakeholder management
Requirements
- Be a registered clinical psychologist or qualified counsellor, with current registration in your jurisdiction.
- Hold a master's degree in clinical psychology, counselling or a related field.
- Have three to five years of experience in clinical case management, ideally within EAP, corporate wellbeing or a high-acuity mental health setting.
- Have experience managing complex, high-risk cases from assessment to closure, holding decision-making responsibility rather than an advisory role.
- Have experience with structured return-to-work, fitness-for-work or occupational mental health pathways.
- Have experience contributing to clinical protocols, risk frameworks or SOPs and working within strict guidelines.
- Have experience managing stakeholders in a corporate or large-organisation client-facing role.
- Demonstrate exceptional written and verbal communication, including the ability to explain clinical concepts to non-clinical stakeholders and produce client-facing clinical documentation in written English.
- Be based in Australia with the right to work.
- AHPRA registration is desirable.
- Understanding of fly-in fly-out and mining culture, Australian psychosocial risk and work health and safety obligations, and multi-stakeholder coordination is desirable.
Responsibilities
- Manage the full lifecycle of high-risk cases, from handover after initial risk assessment through escalation, support, fitness-for-work assessment and case closure.
- Monitor care requests, assign cases to approved clinicians, and coordinate therapy scheduling, documentation and follow-up.
- Align support plans with client contacts and treating clinicians, oversee implementation, track progress and coordinate plan adjustments.
- Review and sign off risk assessments, confirm risk tiering, set monitoring requirements and make clinical decisions required by the pathway.
- Co-develop and maintain clinical protocols, risk frameworks and SOPs for client on-site teams.
- Initiate and coordinate fitness-for-work assessments, communicate outcomes and develop reintegration plans with client contacts.
- Serve as the named clinical contact for client chaplaincy, medical and health and safety leads on individual cases.
- Produce case trackers and monthly clinical reports, present clinical insights and recommendations, and design and deliver clinical training.
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