Senior GIS Specialist
J
JobgetherGIS technology
Based in United StatesFull-TimeSenior
Salary92,000 - 113,000 USD per year
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Job Details
- Experience
- Significant professional experience providing technical support, application support, or enterprise technology support
- Required Skills
- Customer serviceTroubleshootingTechnical support
Requirements
- Hold a Bachelor of Science degree in Information Technology, Computer Science, GIS, Information Systems, or a related field.
- Bring significant professional experience providing technical support, application support, or enterprise technology support.
- Demonstrate strong troubleshooting, analytical, and problem-solving skills.
- Have experience supporting GIS applications or other enterprise-level applications.
- Demonstrate strong communication, interpersonal, and customer-service skills.
- Work effectively with technical and non-technical users and stakeholders.
- Be capable of meeting applicable client access requirements.
- Advanced experience with Esri ArcGIS applications is preferred.
- Experience supporting GIS databases or enterprise GIS environments is preferred.
- Experience serving as a technical lead or subject matter expert is preferred.
- Experience developing technical documentation, user guides, and support procedures is preferred.
- Experience working with government agencies or large enterprise customers is preferred.
Responsibilities
- Provide advanced technical support for GIS applications, databases, enterprise systems, and related technology platforms.
- Troubleshoot complex software, configuration, access, data, and user issues and identify sustainable solutions.
- Provide technical guidance to users, project team members, and other stakeholders.
- Coordinate technical activities and help project teams complete technology requirements and deliverables on schedule.
- Support software upgrades, system changes, application implementations, and related technology initiatives.
- Develop user guides, troubleshooting procedures, technical documentation, and support materials.
- Collaborate with system administrators, developers, analysts, and client stakeholders to investigate and resolve technical issues.
- Share knowledge and mentor other support personnel when needed.
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