Senior Customer Care Professional
New
J
JobgetherHealthcare payments
Residence in Georgia, Florida, Pennsylvania, Kentucky, Texas, Wisconsin, or Michigan at the time of hire and throughout employment., Monday through Friday, from 10:30 a.m. to 7:00 p.m. Central TimeFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- At least one year of customer service experience involving issue resolution, or one year of office experience using telephone and computer systems as primary work tools.
- Required Skills
- Customer serviceHIPAACritical thinking
Requirements
- Have a high school diploma or GED equivalent.
- Have at least one year of customer service experience involving issue resolution, or one year of office experience using telephone and computer systems as primary work tools.
- Be proficient with Windows-based applications and able to learn new systems and technologies quickly.
- Be able to navigate multiple applications while speaking with customers.
- Have strong verbal and written communication skills and a professional, customer-focused approach.
- Demonstrate relationship-building, critical-thinking, and problem-resolution abilities.
- Have strong attention to detail and organizational skills, with the ability to manage competing priorities in a fast-paced, team-oriented environment.
- Be available full-time Monday through Friday, 10:30 a.m. to 7:00 p.m. Central Time.
Responsibilities
- Handle inbound and outbound customer inquiries related to potential third-party liability and subrogation matters.
- Interview customers to collect, verify, and document information about accidents, injuries, insurance coverage, and related claims.
- Assess customer needs, research inquiries, resolve issues, and determine next steps in accordance with established procedures.
- Navigate multiple computer applications while communicating with customers and updating case information.
- Maintain complete, accurate, and timely records of customer interactions.
- Protect sensitive information and comply with HIPAA requirements, applicable privacy regulations, and internal policies.
- Meet productivity, service quality, attendance, and schedule adherence targets.
- Collaborate with internal teams and business partners to address customer concerns and support recovery initiatives.
- Share process and customer-experience improvement suggestions with leadership.
- Provide guidance, training, or mentoring to less experienced colleagues when needed.
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