Senior Customer Care Professional
New
K
KatchHealthcare technology
This position offers remote work flexibility for candidates who reside in one of our eligible hiring states: Georgia, Florida, Pennsylvania, Kentucky, Texas, Wisconsin, or Michigan., 10:30am-7:00pm CSTFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 1+ years of customer service experience resolving customer issues, or one year of office experience using telephone and computer systems as primary work tools
- Required Skills
- Customer serviceHIPAA
Requirements
- High school diploma or GED.
- At least one year of customer service experience resolving customer issues, or one year of office experience using telephone and computer systems as primary work tools.
- Proficiency with Windows-based applications and ability to learn new systems and technologies.
- Ability to navigate multiple applications while speaking with customers.
- Strong verbal and written communication skills.
- Customer service, relationship-building, and problem-resolution abilities.
- Availability for a full-time schedule during operating hours of 10:30am-7:00pm CST.
Responsibilities
- Handle inbound and outbound inquiries related to potential third-party liability and subrogation matters.
- Interview customers to gather, verify, and document accident, injury, insurance coverage, and claims information.
- Assess customer needs and determine next steps using established processes and guidelines.
- Research and resolve customer inquiries accurately and professionally.
- Use multiple computer systems to review, document, and update case information during customer interactions.
- Maintain timely, accurate, and complete records of customer contacts.
- Follow HIPAA, privacy regulations, and company policies.
- Meet productivity, quality, attendance, and schedule-adherence expectations.
- Collaborate with internal departments and business partners to resolve concerns and support recovery initiatives.
- Provide training, guidance, or mentoring to less experienced team members as needed.
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