Senior Customer Success Representative
New
C
Concora CreditConsumer credit
Source API remote eligibility restrictions: United States, Schedules range from Monday–Saturday, 8:00am–9:00pm EST and Sunday 9:00am–9:00pm EST.Full-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Customer service
Requirements
- High school diploma or GED.
- Working knowledge of Windows Operating Systems or equivalent.
- Ability to thrive in a fast-paced, high-volume environment.
- Proficiency with technology and using multiple systems.
- Ability to navigate difficult conversations and interactions with professionalism.
- Patience and empathy.
- Commitment to continuous growth and learning.
- Follow privacy and security practices.
- Have an appropriate remote work setup, including a quiet space, stable internet connection, and backup location.
Responsibilities
- Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies, and products.
- Handle advanced or escalated calls, typically focused on collections or customer service activity, using advanced problem-solving.
- Perform tasks in compliance with FDCPA rules and guidelines.
- Assist with training agents or provide input to managers about training opportunities.
- Own customer interactions and provide support.
- Collaborate with other teams to find answers and serve as a resource to teammates.
- Meet department goals and standards.
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