Remote Call Center Customer Service Representative
New
M
MCICustomer service
Source API remote eligibility restrictions: United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingCustomer serviceTime ManagementInterpersonal skills
Requirements
- Be at least 18 years old.
- Have a high school diploma or GED.
- Have previous experience in customer service or a call center environment.
- Demonstrate strong interpersonal and problem-solving skills.
- Be able to work independently and manage time effectively.
- Be comfortable using multiple software systems simultaneously.
- Have high-speed internet and a distraction-free home office setup.
- Be flexible to work various shifts, including evenings and weekends.
Responsibilities
- Handle customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer complaints and issues.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve service delivery.
- Adhere to company policies and compliance standards.
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