French-Speaking Customer Service Agent
New
M
Mercier Consultancy GroupAutomotive customer service
Work Remote In Greece; Availability to work in a dynamic, remote-first environment within Greece.Full-Time
Salary not disclosed
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Job Details
- Languages
- Native or fluent French (spoken and written) is mandatory for this role. Strong proficiency in English
- Required Skills
- Customer serviceCRM
Requirements
- Be a native or fluent French speaker, both spoken and written.
- Have strong proficiency in English.
- Have a genuine interest in the automotive industry.
- Demonstrate excellent interpersonal skills.
- Have a solution-oriented mindset for challenging service scenarios.
- Be available to work remotely within Greece.
Responsibilities
- Act as the primary point of contact for Mercedes owners, providing guidance on vehicle features and technical queries.
- Manage inbound inquiries via phone, email, and chat.
- Assist clients with scheduling maintenance and service appointments and resolving automotive-related concerns.
- Maintain detailed case records in the CRM and ensure data accuracy and compliance with automotive industry standards.
- Collaborate with international teams to optimize the customer experience for French-speaking market segments.
- Provide management with feedback on customer trends and common automotive technical queries.
- Participate in ongoing product training on Mercedes innovations and luxury car models.
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