Care Coordinator
New
H
HoneydewDigital health
Fully remote role. Candidates residing in the following states will be considered for this role: AL, AZ, CT, DC, FL, GA, ID, LA, MD, MI, MO, MS, NJ, NY, NC, OH, PA, SC, TX, UT, VA, WA, WI, 9:00 AM to 7:00 PM ET windowFull-TimeJunior
SalaryHourly pay: $21.63 - $24.04/hour (final pay is based on experience and skills)
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Job Details
- Experience
- At least 2 years of experience as a chat-based Care Coordinator, care specialist, or similar role
- Required Skills
- Written communicationGoogle WorkspaceSlack
Requirements
- At least 2 years of experience as a chat-based Care Coordinator, care specialist, or similar role; experience must be in written chat support, not phone-based.
- Comfort working in a fast-paced, metric-driven environment with clear SLAs.
- Comfort with ambiguity and shifting priorities.
- Write clear, warm, and professional messages.
- Type at least 40 WPM.
- Be available to work 40 hours per week, 5 days a week, within a 9:00 AM to 7:00 PM ET window.
- Have a laptop or desktop computer (Mac or PC); phones, Chromebooks, and iPads aren't supported.
- Have reliable internet and a private workspace.
- Work independently and be receptive to feedback.
- Have a high school diploma or equivalent.
- Preferred: experience at a healthcare or digital health startup, or a healthcare or clinical support background with familiarity with pharmacies, labs, or insurance.
- Preferred: experience with Slack, Zoom, and Google Workspace.
Responsibilities
- Manage a full patient caseload through app chat, writing clear, warm, professional messages.
- Meet response-time and quality metrics, including responding within 4 hours during scheduled hours.
- Anticipate patient questions and resolve issues in as few touchpoints as possible.
- Coordinate with pharmacies and labs by phone to troubleshoot prescription issues, insurance hiccups, and delivery problems.
- Connect with dermatology providers as needed to keep care plans on track.
- Keep meticulous patient records.
- Monitor patient progress through ongoing messaging and troubleshoot obstacles.
- Share feedback on workflows and patient trends to help improve care delivery.
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