German Customer Support & Sales Specialist
New
S
speakitCustomer service
Workable workplace: remote; Workable locations: BulgariaFull-Time
Salary€1,280 gross monthly salary; Performance bonus of up to 10% of gross salary after 3 months, based on KPI performance; Sales bonus with no monthly limit, averaging approximately €200 per month; €2,000 signing bonus, paid in 6 installments (€300 x 5 + €500); €80–€100 monthly meal allowance, depending on the number of days worked during the month
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Job Details
- Languages
- C1 level of German, both written and spoken; B1 level of English
- Required Skills
- Customer serviceTroubleshootingCustomer support
Requirements
- Have C1-level German proficiency, both written and spoken.
- Have B1-level English proficiency.
- Hold a high school diploma.
- Be flexible regarding working hours and potential schedule adjustments based on business requirements.
- Previous customer service or sales experience is preferred but not required.
- Have strong communication and interpersonal skills.
- Have a customer-oriented mindset and a professional, positive attitude.
- Be able to handle complaints calmly and effectively.
- Have problem-solving and troubleshooting skills.
- Be comfortable identifying sales and cross-selling opportunities.
- Have good organizational skills and attention to detail.
- Be able to follow structured processes and quality standards.
Responsibilities
- Provide customer support in German and assist customers with questions and requests.
- Handle technical, billing and service-related inquiries and provide appropriate solutions.
- Manage customer complaints professionally and ensure timely resolution.
- Troubleshoot customer issues and escalate cases when required.
- Accurately record and document customer interactions and collect information needed for case resolution.
- Identify and communicate relevant sales and cross-selling opportunities.
- Maintain up-to-date knowledge of products, services and processes.
- Follow quality standards, internal procedures and customer service guidelines.
- Escalate product safety or regulatory concerns through the appropriate channels.
- Identify recurring customer issues and share feedback to support continuous improvement.
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