Customer Support Specialist (Extra Services Team)

R
RateHawkTravel technology
Kazakhstan. Georgia. Azerbaijan, 9 a.m. to 9 p.m. GMT+3Full-Time
SalaryBase salary of 600 EUR gross + up to 150 EUR gross bonus based on KPI
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Job Details

Languages
English Proficiency: Upper Intermediate level (both spoken and written).

Requirements

  • Have upper-intermediate spoken and written English proficiency.
  • Demonstrate kindness, empathy, stress resistance, politeness, and responsibility.
  • Learn quickly and stay results-focused.
  • Have a functioning computer and microphone.
  • Bring an understanding of the travel business and booking systems; this is an advantage.

Responsibilities

  • Resolve client issues involving booking modifications, cancellations, and additional-service requests.
  • Advise clients on bookings and company products.
  • Communicate with suppliers, hotels, and clients via email and phone.
  • Use CRM systems and internal databases.
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Base salary of 600 EUR gross + up to 150 EUR gross bonus based on KPI
Apply Now