Technical Support Specialist
New
C
COLIBRIX ONEFinTech payments
Tbilisi, Tbilisi, Georgia. Astana, Astana, Kazakhstan. Belgrade, Vojvodina, Serbia. Yerevan, Yerevan, Armenia. Almaty, Almaty Region, KazakhstanFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Excellent written and verbal communication skills in English and Russian
- Experience
- 1+ years of experience in technical support, operations, or system administration
- Required Skills
- PythonGrafanaPrometheusRESTful APIs
Requirements
- Have 1+ years of experience in technical support, operations, or system administration.
- Have a strong command of the Linux CLI, logs, services, file permissions, and networking.
- Have experience working with monitoring and alerting systems.
- Understand incident and problem management, including ITIL or Jira workflows.
- Have basic Python scripting skills.
- Understand REST APIs.
- Have excellent written and verbal communication skills in English and Russian.
- Be willing to work in a shift-based environment, including on-call.
- Bring attention to detail and the ability to explain complex technical concepts in simple terms.
- Experience with Telegram, Slack, or Jira bots is a strong plus.
- Experience in FinTech, acquiring, or payment systems is a plus.
- Familiarity with Docker, CI/CD, or centralized logging systems such as ELK or Jaeger is a plus.
Responsibilities
- Provide technical support to internal teams and partners regarding system monitoring and service stability.
- Maintain and use Prometheus, Grafana, Loki, and Alertmanager.
- Log, analyze, and categorize incidents in Jira Service Management, escalating issues when needed.
- Develop and maintain small automation tools, such as Python scripts and Telegram, Slack, or Jira bots.
- Administer Linux servers, including logs, access control, services, and cronjobs.
- Document recurring issues and solutions in Confluence.
- Work with REST APIs to integrate with third-party systems.
- Participate in a 24/7 shift rotation, including nights and weekends.
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