Technical Support Specialist
E
Emerging TravelTravel technology
Kazakhstan. Serbia. UzbekistanFull-Time
Salary not disclosed
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Job Details
- Languages
- Conversational English at B2 level or equivalent practical proficiency for work-related calls and written communication.
- Required Skills
- SQLGrafanaJSONTechnical support
Requirements
- Have experience in technical support, integrations, or IT operations.
- Plan work independently, set priorities, respond to changing circumstances, and proactively initiate necessary actions.
- Investigate technical issues by collecting data, forming and testing hypotheses, identifying root causes, or isolating the source of a problem.
- Have experience working with logs, monitoring tools, and metrics.
- Understand HTTP/API concepts, response codes, requests, and responses.
- Read and interpret JSON and XML.
- Have basic SQL skills for querying and validating data independently.
- Document symptoms, business impact, troubleshooting steps, and collected evidence when escalating issues to Development.
- Facilitate calls with developers, internal users, suppliers, and stakeholders, adapting explanations to the audience.
- Have conversational English at B2 level or equivalent practical proficiency for work-related calls and written communication.
- Document solutions and contribute to continuous process improvement.
- Grafana experience is preferred.
- Experience in travel or e-commerce, external integrations support, automation, or the use of AI tools is preferred.
Responsibilities
- Investigate technical requests from internal users related to hotel and room availability.
- Analyze alerts related to drops in availability, develop and test hypotheses, and monitor progress toward restoring availability metrics.
- Reduce the workload of Development and QA teams by deepening technical and functional expertise.
- Escalate issues to Development with documented symptoms, business impact, troubleshooting steps, and collected evidence.
- Meet regularly with the Product team and manage projects.
- Create and maintain documentation.
- Develop AI-powered automations and contribute to process improvement initiatives.
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