Customer Support Specialist (Turkish Market)
New
B
Best Service Team (BST)Online gaming
Turkey. Azerbaijan. Uzbekistan. CyprusFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluency in Turkish and English, both written and spoken.
- Required Skills
- CRMCustomer support
Requirements
- Be fluent in Turkish and English, both written and spoken.
- Previous experience in customer support or a related field is preferred.
- Have strong communication skills and convey information clearly and effectively.
- Be proficient in computer applications and customer service software.
- Be able to work in a fast-paced environment and handle multiple tasks simultaneously.
- Have strong problem-solving skills and a customer-first mindset.
- Be available to work flexible hours, including weekends and holidays if needed.
Responsibilities
- Act as the first point of contact for Turkish-speaking customers via phone, email, and chat.
- Provide accurate information and solutions to customer inquiries in a timely manner.
- Listen actively to customer issues and concerns, demonstrating empathy and understanding.
- Document customer interactions and feedback in the customer relationship management (CRM) system.
- Collaborate with team members and other departments to resolve complex customer issues.
- Participate in training and development sessions to enhance product knowledge and customer service skills.
- Maintain a positive and professional demeanor while handling customer complaints or challenges.
View Full Description & ApplyYou'll be redirected to the employer's site
