Account Manager

New

Listing location: Horsham, PAFull-Time

Salary not disclosed

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Job Details

Demonstrate strong verbal and written communication skills.
Build relationships and network across multiple organizational levels.
Apply consultative account management, growth planning, and opportunity identification skills.
Interpret revenue, utilization, service, and account-health trends.
Be familiar with CRM systems, MS Office, and customer reporting and activity platforms.
Manage time effectively, prioritize a portfolio, follow through, and stay organized.

Build and maintain relationships with stakeholders across assigned mid-market Growth Accounts.
Identify and advance consultative growth opportunities, including service expansion and new service lines, with internal teams.
Plan renewal readiness, monitor renewal timelines and risks, and support renewal and RFP efforts.
Develop account engagement plans with customer touchpoints at least every 60 days.
Coordinate with internal support teams to resolve customer inquiries and issues, maintaining customer communication through resolution.
Maintain account plans covering customer profiles, stakeholders, health indicators, goals, risks, and actions.
Monitor service, revenue, utilization, adoption, engagement, and issue trends to identify opportunities and risks.
Document customer interactions, opportunities, risks, commitments, and next steps in Dynamics or the current CRM.

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