Admissions Coordinator
New
G
Guidelight HealthBehavioral healthcare
Remote (EST Only) - Only accepting applicants based in EST, EST; Monday-Friday, 8:00am-5:00pm ESTFull-TimeMiddle
Salary25 - 30 USD per hour
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Job Details
- Experience
- 2–3+ years of experience in a high-volume, front-line healthcare, behavioral health, substance use, patient access, intake, admissions, triage, or healthcare contact-center environment.
- Required Skills
- DocumentationCRM
Requirements
- Hold a bachelor’s degree in health, human services, psychology, or a related field.
- Have 2–3+ years of experience in a high-volume, front-line healthcare, behavioral health, substance use, patient access, intake, admissions, triage, or healthcare contact-center environment.
- Have working knowledge of insurance coverage, including verifying eligibility and benefits, explaining out-of-pocket costs, and identifying financial barriers.
- Demonstrate experience interacting with people in emotionally sensitive, complex, urgent, or high-pressure situations.
- Use strong communication and interpersonal skills to build rapport while maintaining structure and direction in conversations.
- Apply sound judgment and recognize when further information or escalation is warranted while maintaining the boundary between screening and clinical assessment.
- Manage multiple active cases, competing priorities, follow-up requirements, and time-sensitive workflows.
- Demonstrate strong organization, attention to detail, and clear, concise written communication and documentation.
- Be comfortable with operational performance metrics, including responsiveness, conversion, throughput, SLAs, and quality.
- Navigate multiple systems simultaneously, including CRM and EMR platforms, and learn new technology.
- Receive and apply feedback and participate in coaching, call review, auditing, and calibration.
- Work effectively in an evolving environment where processes and playbooks may continue to develop.
Responsibilities
- Serve as a primary contact for prospective clients and referring providers through phone and web-based channels.
- Guide clients through demographics, insurance, screening, program education, scheduling, and next steps.
- Conduct structured initial screenings and escalate potential risk, clinical-fit, or other concerns to appropriate teams.
- Explain PHP and IOP programs and help clients navigate barriers to accessing care.
- Use active listening, motivational interviewing, and consultative communication to support appropriate movement toward treatment.
- Manage inbound and outbound referrals, assigned cases, follow-ups, and handoffs through the admissions pipeline.
- Verify insurance eligibility and benefits, explain coverage and out-of-pocket costs, and identify financial barriers.
- Document client and referral information in CRM and EMR systems and coordinate collection of medical records and referral documents.
- Manage high call volumes and multiple active cases while meeting responsiveness, documentation, follow-up, and other performance expectations.
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