ACA Client Manager
New
V
Voya FinancialBenefits administration
United StatesFull-TimeManager
Salary$50,000 - $60,000
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years of experience in customer service.
- Required Skills
- Microsoft ExcelCustomer servicePowerPoint
Requirements
- High school diploma.
- At least 3 years of customer service experience.
- Excellent verbal and written communication skills, including preparing clear email communications and giving clear instructions over the phone.
- Ability to multitask across multiple issues and work well in a team environment.
- Experience troubleshooting technical errors using independent thought and group collaboration.
- Ability to learn and retain technology products and procedures.
- Proficiency with Microsoft applications, including Outlook, Excel, Word, and PowerPoint.
- Bachelor’s degree preferred.
- Industry experience in insurance, benefits administration, benefits consulting, SaaS, healthcare, or BPO preferred.
- ANSI 834 enrollment file knowledge is a plus.
Responsibilities
- Participate in post-implementation calls and ensure information is documented for ongoing servicing.
- Support the ACA Implementation Project Manager during implementation.
- Educate clients on variable hour tracking, affordability requirements, data exception reporting, ongoing changes, IRS Code 6055 and 6056 requirements, and Tango’s ACA Compliance Concierge suite.
- Conduct monthly report review webinars with clients to discuss findings, confirm accuracy and understanding, and advise on long-term challenges or policy changes.
- Provide on-demand phone or email support to client IT, HR, and Payroll teams throughout the relationship.
- Share relevant news, articles, regulatory updates, and software enhancement notices with client teams.
- Coordinate with the technical team on production or software issues.
View Full Description & ApplyYou'll be redirected to the employer's site
