Forward Deployed Engineer
New
J
JobgetherCustomer experience technology
Fully remote position based in Canada.Full-TimeMiddle
Salary85,000 - 140,000 CAD per year
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Job Details
- Experience
- At least 3 years of experience in a technical customer-facing role
- Required Skills
- PythonHTMLJavascriptRESTful APIsJSON
Requirements
- Have at least 3 years of experience in a technical customer-facing role such as Technical Implementation, Professional Services, Solution Engineering, Integration Engineering, Deployment Engineering, Technical Support, Solution Architecture, Technical Consulting, or Software Development.
- Have experience with complex enterprise software deployments, implementations, integrations, or customer-specific technical solutions.
- Have working knowledge of Python, JavaScript, and HTML, including the ability to read, troubleshoot, and modify lightweight code and scripts.
- Have hands-on experience with REST APIs, HTTP, JSON, webhooks, authentication, request and response payloads, and API integrations.
- Be able to test and troubleshoot API endpoints and diagnose issues across integrated software systems.
- Be able to interpret application, platform, API, and integration logs and use technical evidence to identify likely causes.
- Demonstrate troubleshooting, analytical reasoning, and root-cause analysis skills.
- Be able to translate customer requirements into concrete technical implementation activities and practical solutions.
- Communicate complex technical concepts to technical and non-technical audiences.
- Have experience collaborating directly with customers, partners, engineers, architects, administrators, and business stakeholders.
- Be able to manage multiple technical priorities and customer engagements while maintaining attention to detail.
- Take ownership of technical problems and assigned deliverables, and work independently in ambiguous situations.
- Preferred: Experience with contact center technologies, customer experience platforms, conversational or generative AI, virtual agents, chatbots, voice bots, prompt engineering, or LLM testing.
- Preferred: Familiarity with CRM, contact center, telephony, or enterprise application integrations; webhooks; API testing tools; observability; cloud platforms; Git; and version-control systems.
Responsibilities
- Translate customer business requirements and solution designs into technical implementation activities.
- Configure, test, validate, and document customer-specific solutions against technical architecture and program milestones.
- Build scripts, utilities, proofs of concept, workarounds, and tailored technical solutions.
- Design, configure, test, and troubleshoot integrations using REST APIs, HTTP, JSON, webhooks, and authentication mechanisms.
- Analyze code, requests, responses, logs, and session data to diagnose issues and identify root causes.
- Configure and test AI-powered customer experiences, prompts, and virtual-agent conversational workflows.
- Support customer testing, user acceptance testing, production readiness, launches, and post-launch stabilization.
- Collaborate with customers, partners, program managers, architects, product teams, engineering, and support to resolve blockers and manage dependencies.
- Document technical findings, reproduction steps, risks, dependencies, and remediation recommendations.
- Create reusable scripts, integration patterns, templates, troubleshooting guides, documentation, and automation opportunities.
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