Customer Success - DACH

ElevenLabsAI software

This role is remote-first, so it can be executed from anywhere in Germany, Austria, or Switzerland.Full-TimeMiddle

Salary not disclosed

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Job Details

Languages: Fluent in German and English
Experience: 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the DACH region
Required Skills: Customer SuccessAccount Management

Have 5+ years of Customer Success, Account Management, or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the DACH region.
Have proven experience owning and managing a defined book of business.
Be fluent in German and English.
Have experience working across the DACH market and knowledge of its landscape and cultural nuances.
Have familiarity and experience building and deploying AI agents.
Have experience with API integrations and familiarity navigating SDKs.
Have experience working cross-functionally with Sales, Engineering, Product, and Marketing teams.
Have experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities and renewals.
Bring strong problem-solving, technical, and analytical skills to address customer needs and concerns.
Be able to build and maintain relationships with customers at all levels of an organization.
Be self-motivated and able to work independently in a remote or distributed team environment.

Run onboarding, enablement, and growth across ElevenLabs' platform, speech models, creative tools, and Agents.
Advise customers on production deployment across web, mobile, and their systems.
Review usage and performance data to identify friction and support customer adoption.
Own a defined book of business against Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion targets.
Identify expansion opportunities and manage renewals and upsells end to end.
Work with Sales, Engineering, and CS leadership to turn technical wins into revenue.

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