Associate Account Manager
New
D
DotmaticsScientific software
Remote - United KingdomFull-TimeMiddle
Salary51,946.17 - 70,280.11 GBP per year
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Job Details
- Languages
- English and German
- Experience
- At least 4 years of experience in inside sales, renewal management, account management, or sales development
- Required Skills
- SalesforceNegotiationSaaSAccount Management
Requirements
- Have at least 4 years of experience in inside sales, renewal management, account management, or sales development.
- Demonstrate a track record of meeting or exceeding retention, renewal, or sales quotas.
- Understand complex sales cycles.
- Bring strong discovery, negotiation, and consultative selling skills.
- Be able to work with Finance and RevOps to build sales contracts.
- Have experience using CRM systems; Salesforce is preferred.
- Have experience using sales engagement tools.
- Be proficient in English and German.
- Be comfortable managing a high-volume renewal book alongside expansion opportunities.
- Be able to travel 30%+ for customer meetings, QBRs, and account management activities.
- A degree in Life Sciences, Chemistry, Biology, Biochemistry, or a related scientific field may be held.
- Experience in SaaS, life sciences, or technical software is preferred.
Responsibilities
- Own the end-to-end renewal process for an assigned portfolio of named accounts, from 120-day renewal notice through contract execution.
- Identify and pursue expansion opportunities within existing accounts, including new departments, additional seats, and adjacent Luma products.
- Manage the full sales cycle for small to mid-sized expansion opportunities within named accounts, typically under $50K ARR.
- Conduct needs assessments, build business cases, and deliver proposals for renewal and expansion opportunities.
- Forecast renewal risk and revenue, monitor account health signals, and intervene early when accounts show renewal risk.
- Build relationships with scientific researchers, lab managers, and departmental decision-makers, and position Dotmatics solutions for their research and data-management needs.
- Partner with Customer Success to support onboarding, value realization, and resolution of adoption or satisfaction issues.
- Collaborate with Strategic Account Executives, WW Renewals, Presales, and field sales teams on account strategy, renewals, demonstrations, and opportunity progression.
- Maintain accurate CRM records and provide updates on renewal status, pipeline activity, and account health.
- Share market intelligence on customer needs, competitive activity, and industry trends with Sales and Product.
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