Associate Account Manager, Luma
New
D
DotmaticsScientific software
Remote - United KingdomFull-TimeJunior
Salary51,946.17 - 70,280.11 GBP per year
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Job Details
- Experience
- At least 4 years of experience in inside sales, renewal management, account management, or sales development
- Required Skills
- SalesforceNegotiationAccount Management
Requirements
- At least 4 years of experience in inside sales, renewal management, account management, or sales development.
- Demonstrated ability to meet or exceed retention, renewal, or sales quotas.
- Understanding of complex sales cycles.
- Strong discovery, negotiation, and consultative selling skills.
- Ability to work with Finance and RevOps to build sales contracts.
- Experience using CRM systems; Salesforce is preferred.
- Experience with sales engagement tools.
- Ability to manage a high-volume renewal book alongside expansion opportunities.
- Strong organizational and time management skills, with the ability to work independently and collaboratively.
- Willingness to travel 30% or more for customer meetings, QBRs, and account management activities.
- A degree in Life Sciences, Chemistry, Biology, Biochemistry, or a related scientific field may be held.
Responsibilities
- Own the end-to-end renewal process for an assigned portfolio of named accounts, from 120-day renewal notice through contract execution.
- Identify and pursue expansion opportunities within existing accounts, including new departments, additional seats, and adjacent Luma products.
- Manage the full sales cycle for small to mid-sized expansion opportunities within named accounts, typically under $50K ARR.
- Forecast renewal risk and revenue, maintain account health information, and intervene early when accounts show renewal risk.
- Negotiate renewal terms, pricing, and contract structure within established parameters.
- Build relationships with scientific researchers, lab managers, and departmental decision-makers, and position Dotmatics solutions for their research and data management challenges.
- Collaborate with Customer Success, Strategic Account Executives, WW Renewals, Presales, and field sales teams on customer outcomes and account activity.
- Maintain accurate CRM records and provide updates on renewal status, pipeline activity, and account health.
- Provide market intelligence on customer needs, competitive activity, and industry trends to Sales and Product.
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