Associate Account Manager
New
D
DotmaticsScientific software
Remote - USAFull-TimeMiddle
Salary63,750 - 86,250 USD per year
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Job Details
- Experience
- At least 4 years of experience in inside sales, renewal management, account management, or sales development
- Required Skills
- SalesforceNegotiationSaaSAccount Management
Requirements
- Have at least 4 years of experience in inside sales, renewal management, account management, or sales development.
- Demonstrate a track record of meeting or exceeding retention, renewal, or sales quotas.
- Understand complex sales cycles.
- Be able to work with Finance and RevOps to build sales contracts.
- Bring strong discovery, negotiation, and consultative selling skills.
- Have experience using CRM systems; Salesforce is preferred.
- Have experience with sales engagement tools.
- Be comfortable managing a high-volume renewal book alongside expansion opportunities.
- Bring strong organizational and time management skills and the ability to manage independent renewal and sales responsibilities collaboratively.
- Be willing to travel 30%+ for customer meetings, QBRs, and account management activities.
- A degree in Life Sciences, Chemistry, Biology, Biochemistry, or a related scientific field may be held.
- Experience in SaaS, life sciences, or technical software is preferred.
Responsibilities
- Own the end-to-end renewal process for named accounts, from 120-day renewal notice through contract execution.
- Identify and pursue expansion opportunities, and own the sales cycle for small to mid-sized expansions within named accounts.
- Conduct needs assessments, build business cases, and deliver proposals for renewal and expansion opportunities.
- Forecast renewal risk and revenue, monitor account health signals, and intervene early when accounts show renewal risk.
- Negotiate renewal terms, pricing, and contract structure within established parameters.
- Build relationships with researchers, lab managers, and departmental decision-makers, and position Luma solutions for research and data management challenges.
- Collaborate with Customer Success, Strategic Account Executives, renewals, and presales on customer outcomes, account strategy, demonstrations, and technical discovery.
- Maintain accurate CRM records and provide updates on renewal status, pipeline activity, and account health.
- Share customer and competitive market intelligence with Sales and Product, and participate in pipeline and renewal forecast reviews.
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