Associate Account Manager

NavanTravel and expense SaaS

Remote (USA)Full-TimeJunior

Salary67,500 - 90,000 USD per year

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Job Details

Have a bachelor’s degree or similar working experience.
Have 1+ year of experience in customer success, account management, sales, or a related customer-facing position within a rapidly growing SaaS company.
Demonstrate interest in customer experience and technology, with the ability to develop a deep understanding of a product.
Have strong written and verbal communication skills and explain complex concepts and technologies to diverse audiences, including C-level executives.
Be detail-oriented, organized, and able to prioritize tasks and initiatives in a fast-paced environment.
Be able to problem-solve and take a data-driven approach to improving efficiency.

Partner with assigned Account Managers to support customers through timely, accurate communications.
Develop product knowledge to help program administrators use Navan’s Travel and Expense functionality.
Monitor and respond to administrator inquiries about integrations, platform settings, policy configuration, payment issues, product bugs, and feature requests.
Troubleshoot customer issues and provide advice based on customer goals.
Drive customer satisfaction, adoption, and retention while reducing churn risk.
Handle escalations and coordinate issue resolution across teams.
Share customer feedback internally to improve customer service and retention.
Run adoption playbooks and program ideas, and track results against defined KPIs.
Document processes to help the team operate efficiently and at scale.

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