Customer Support Specialist
New
D
Destination CareersTravel
Remote – USA Based
Salary40,000 - 65,000 USD per year
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Job Details
- Required Skills
- Customer service
Requirements
- Prior customer service or travel industry experience is preferred, but not required.
- Strong communication skills.
- Ability to work independently.
- Comfort using online tools, booking portals, and CRM systems.
- Tech-savvy, with a quiet, professional home workspace.
Responsibilities
- Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
- Provide accurate information about travel bookings, itineraries, and policies.
- Troubleshoot common client issues and escalate complex matters as needed.
- Maintain up-to-date knowledge of supplier systems, policies, and procedures.
- Follow up with clients to support satisfaction and post-booking needs.
- Log all communications accurately using internal systems.
- Maintain professionalism and empathy in customer interactions.
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