Product Manager, Internal IT Support

New

PlataInternal IT support

Location: WorldwideFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: B2 or higher English level for effective communication with an international team
Experience: 3+ years of experience in Product Management
Required Skills: Product ManagementProduct AnalyticsServiceNow

Have 3+ years of experience in Product Management.
Have experience owning internal products, digital platforms, or complex workflow-based products.
Bring hands-on experience with product discovery, problem identification, prioritization, and roadmap management.
Be able to identify the user or business problem behind a request and evaluate different solutions.
Use analytical skills, data, and product metrics to make decisions and measure results.
Think across end-to-end user journeys rather than individual processes.
Have experience working with multiple teams and stakeholders and aligning different priorities.
Have B2 or higher English proficiency for effective communication with an international team.

Define product strategy, priorities, and roadmap for Internal IT Support.
Lead product discovery to understand employee and business needs and identify important problems to solve.
Build and prioritize the product backlog using data, user needs, business value, cost, and risk.
Improve end-to-end employee journeys across internal IT services, from onboarding and daily use to offboarding.
Drive automation and process improvements to reduce manual work, recurring issues, and avoidable support requests.
Define product metrics and measure effects on employee experience, support quality, efficiency, and cost.
Coordinate product initiatives across Internal IT Support, Service Desk, ITS Engineering, and Global Assets.
Work with Security, Compliance, HR, Finance, Procurement, and other teams to deliver improvements across the employee journey.

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