Customer Tax Account Specialist
J
JobgetherPayroll tax
Full-time, remote position for candidates based in Canada.Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Bilingual French and English communication skills are an asset.
- Experience
- At least 2 years of Canadian payroll or payroll tax experience
- Required Skills
- SalesforceMicrosoft Excel
Requirements
- Have a high school diploma or equivalent.
- Have at least 2 years of Canadian payroll or payroll tax experience, including research, troubleshooting, and employee or customer support.
- Demonstrate knowledge of Canadian multi-jurisdiction payroll taxation, including CRA and Revenu Québec remittances, CPP/QPP, EI, QPIP, and year-end T4, T4A, Relevé 1, and Relevé 2 processes.
- Understand payroll tax calculations, reconciliations, and related financial concepts.
- Manage multiple customers, competing priorities, and time-sensitive filing and year-end deadlines.
- Communicate with customers by phone and lead customer calls when required.
- Demonstrate written and verbal communication, critical-thinking, research, troubleshooting, and problem-solving skills.
- Have strong organizational skills and attention to accuracy and detail.
- Adapt to regulatory updates, system changes, evolving customer requirements, and shifting workloads.
- Use Microsoft Office, particularly Outlook, Teams, and Excel, including pivot tables.
- Collaborate with peers and cross-functional teams, share knowledge, and support less experienced specialists.
- Workday Payroll or Workday Tax experience is preferred; Salesforce or similar case-management platform experience is an asset.
- PCP or PLP certification through the National Payroll Institute is an asset; outsourcing or shared-services experience is preferred.
- An associate degree or higher in Accounting, Business, or a related field is preferred.
- Bilingual French and English communication skills are an asset.
Responsibilities
- Manage relationships with an assigned portfolio of Canadian payroll tax customers.
- Resolve daily customer cases within service-level agreements and maintain accurate documentation.
- Process Canadian payroll tax filings, remittances, and year-end activities, including T4, T4A, Relevé 1, and Relevé 2 forms and amendments.
- Apply federal, provincial, and territorial payroll tax requirements, including CRA and Revenu Québec remittances, CPP/QPP, EI, QPIP, employer health taxes, and workers’ compensation requirements.
- Support customers by phone and lead customer-facing calls when required.
- Research and troubleshoot customer-specific payroll tax issues and develop solutions.
- Respond to escalated cases and collaborate with internal stakeholders, customer teams, and peers.
- Meet accuracy, timeliness, quality, and productivity targets while following security and data-protection protocols.
- Identify process improvements and escalate recurring or systemic issues with recommendations.
- Share knowledge and best practices with colleagues and contribute to team objectives.
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