Lead Product (UX) Designer
New
M
Mark43Public safety software
Location: Remote. Mark43 is approved to hire in Canada, the UK, and 36 U.S. statesFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 10+ years of professional product design experience; 5+ years of experience designing complex enterprise SaaS products or similarly sophisticated systems and workflows.
- Required Skills
- FigmaProduct design
Requirements
- Bring 10+ years of professional product design experience.
- Have a portfolio demonstrating significant ownership and impact on shipped software products.
- Bring 5+ years of experience designing complex enterprise SaaS products or similarly sophisticated systems and workflows.
- Demonstrate a track record of leading design for a substantial product area from early discovery through shipped outcomes.
- Show strong product judgment across customer needs, product strategy, interaction design, systems thinking, and detailed execution.
- Have deep experience with qualitative and quantitative research and translating customer insights into product decisions.
- Have experience partnering with Product and Engineering leaders and influencing decisions without formal authority.
- Bring strong interaction and visual design skills and a high bar for product craftsmanship.
- Communicate complex design decisions clearly to customers, peers, and senior leadership.
- Be comfortable working in a fast-moving environment with ambiguity.
- Experience in public safety, law enforcement, fire, EMS, or other mission-critical software is a plus.
Responsibilities
- Set design direction for a critical product area and identify important customer and product problems to solve.
- Lead complex initiatives from discovery through delivery, conducting research, synthesizing insights, and exploring design approaches.
- Partner with Product and Engineering to define problems, make product tradeoffs, and deliver product experiences.
- Work directly with first responders and public safety agencies to understand high-stakes workflows and translate insights into usable experiences.
- Design experiences across dispatch workstations, in-vehicle laptops, tablets, and mobile applications.
- Contribute to design systems and patterns, provide critique, and help other designers navigate challenging problems.
- Present product visions and design recommendations to customers and senior leaders.
- Explore AI and emerging technologies in the design process and in product experiences.
- Refine interactions in Figma and review implementations with Engineering.
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