Lead Product (UX) Designer

New

Mark43Public safety software

Mark43 is approved to hire in Canada, the UK, and 36 U.S. statesFull-TimeLead

Salary not disclosed

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Job Details

Experience: 10+ years of professional product design experience; 5+ years of experience designing complex enterprise SaaS products or similarly sophisticated systems and workflows.
Required Skills: FigmaProduct design

Bring 10+ years of professional product design experience and a portfolio demonstrating significant ownership and impact on shipped software products.
Have 5+ years of experience designing complex enterprise SaaS products or similarly sophisticated systems and workflows.
Demonstrate a track record of leading design for a substantial product area, from setting direction and prioritizing opportunities through discovery and shipped outcomes.
Show strong product judgment across customer needs, product strategy, interaction design, systems thinking, and detailed execution.
Bring deep experience with qualitative and quantitative research and translating customer insights into product decisions.
Have experience partnering closely with Product and Engineering leaders and influencing decisions without formal authority.
Demonstrate excellent interaction and visual design skills and a high bar for product craftsmanship.
Communicate complex design decisions clearly and persuasively to customers, peers, and senior leadership.
Be comfortable working in a fast-moving environment where the path forward is not always defined.
Experience in public safety, law enforcement, fire, EMS, or mission-critical software is a plus.
Experience with situational awareness, maps, responsive experiences, native iOS or Android applications, multimodal interactions, or AI/ML-powered products is a plus.

Set design direction for a critical product area, identify important customer and product problems, and create a vision for how the experience should evolve.
Lead complex initiatives from discovery through delivery by conducting research, synthesizing insights, exploring approaches, and partnering with Product and Engineering.
Work with cross-functional partners to balance user needs, technical constraints, business priorities, and long-term product strategy.
Work directly with first responders and public safety agencies to understand high-stakes workflows and translate insights into intuitive, reliable experiences.
Design across dispatch workstations, in-vehicle laptops, tablets, and mobile applications.
Provide design critique, identify opportunities for consistency, contribute to design systems and patterns, and help other designers navigate challenging problems.
Present product visions and design recommendations to customers and senior leaders, explaining the problem, tradeoffs, and rationale.
Explore how AI and emerging technologies can improve public safety workflows and shape useful AI-powered product experiences.
Refine interactions in Figma, review implementations with Engineering, address edge cases, and support the delivery of shipped products.

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