Residential Account Management Team Leader

New

Remote/Home (UK Only) with travelFull-TimeLead

Salary not disclosed

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Job Details

Experience: At least 3 years' experience leading customer-facing commercial teams.
Required Skills: Customer SuccessAccount Management

At least 3 years' experience leading customer-facing commercial teams.
Proven experience managing account management, customer success or sales teams.
Track record of delivering customer retention and revenue growth targets.
Strong commercial and financial acumen.
Experience using CRM systems, forecasting and performance management tools.
Ability to coach, motivate and develop high-performing teams.
Excellent stakeholder management and relationship-building skills.
Experience managing complex customer portfolios.
Desirable: experience in conveyancing, legal technology, property or information services.
Desirable: understanding of residential conveyancing processes and market dynamics.
Desirable: knowledge of search products, compliance solutions or legal technology platforms.
Desirable: experience with consultative sales methodologies such as MEDDICC or Challenger.
Desirable: experience leading geographically dispersed or hybrid teams.

Coach, mentor and develop a team of Account Managers.
Create a high-performance culture focused on customer success and commercial excellence.
Deliver team retention, revenue growth and profitability targets.
Support strategic account planning across key customers.
Ensure effective coverage of existing customers and new business opportunities.
Support Account Managers in identifying and converting new logo prospects.
Build executive-level relationships with strategic customers.
Support complex renewals, negotiations and growth opportunities.
Maintain accurate forecasts, pipeline management and reporting.
Monitor team performance against targets and KPIs.

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