Jr. Account Manager
New
I
IPInfoIP data, SaaS
While this is a remote role, we are only accepting applications from candidates based in United Kingdom (UK).Full-TimeJunior
SalaryCompetitive salary and performance-based bonuses.
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Job Details
- Experience
- 1-2 years of experience in account management, customer success, or a similar role
- Required Skills
- SalesforceCustomer SuccessHubSpotAccount Management
Requirements
- Have 1-2 years of experience in account management, customer success, or a similar role.
- Bring experience managing SMB and Enterprise accounts.
- Demonstrate measurable results in revenue growth and retention.
- Communicate and present effectively to technical and business audiences.
- Be proficient with CRM tools such as Salesforce or HubSpot.
- Be proficient with analytics platforms for tracking client success metrics.
- Have AI proficiency with Claude and ChatGPT.
- IP data, networking, or related technology knowledge is preferred, but not mandatory.
- Be organized and detail-oriented, with a proactive approach to problem-solving.
Responsibilities
- Build and maintain relationships with assigned accounts.
- Serve as the primary client contact and support satisfaction and retention.
- Identify upsell and cross-sell opportunities to grow account revenue.
- Understand client needs, challenges, and goals, and align IPInfo datasets to deliver value.
- Partner with clients to develop strategies for maximizing their ROI from IPInfo services.
- Coordinate with support, product, and engineering teams to address technical issues and escalations.
- Manage client onboarding and implementation.
- Provide clients with regular reports, insights, and recommendations.
- Monitor account performance, client feedback, and renewal risk, and act to resolve issues.
- Collaborate with sales, marketing, and product teams and advocate for client needs.
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