Gocertify

Identify verification for closed-group discounts.

1-10 employees

Founded 2020

Digital Marketing

Private Company

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Digital Marketing Marketing Software

Remote Work Available

This company offers remote work opportunities.

Open Positions1

Fully remoteUK-basedWith monthly in-person meetings in London.Full-TimeRetail e-commercePosted

Senior CSM / Account Manager

Prioritise a broad portfolio based on account value, risk and opportunity.
Build account plans that connect client goals to practical revenue opportunities.
Run commercially focused QBRs and progress expansion, upsell and cross-sell opportunities.
Own growth, retention and renewal targets, and report against them.
Keep CRM records, next steps and opportunities accurate and up to date.
Identify renewal risks early and hold commercial conversations about value, performance and contract terms.
Recommend practical campaigns and help clients launch, improve or expand targeted discount campaigns.
Identify low adoption, run early post-launch check-ins and address friction in the client experience.
Share client feedback and growth blockers with Sales, Product and Partnerships.
Contribute to processes and playbooks that improve Client Success.

SaaSAccount ManagementCRM

About Gocertify

Gocertify is transforming how brands engage customers. We pioneer targeted reward campaigns, locking offers to specific groups like students and key workers. This approach helps over 500 brands, including Samsung and Sainsbury's, move beyond broad discounting. You help these brands protect their value and reach 2M+ shoppers annually. Since 2020, we've driven £125M+ in retail sales, all while remaining bootstrapped and profitable.

How We Work

We are a remote team of 20, deeply committed to quality and speed. You'll join a team that values swift execution and mutual support as we grow. We emphasize clear ownership and streamlined systems. This ensures agility and empowers you to make rapid, informed decisions. Our core hours are 10am-4pm UK time, offering flexibility. Monthly London meetups foster strong team connections. We trust you to manage your work effectively in a lightly structured environment.

Engineering at Gocertify

You will build the future of our internal operating system, powering our Go-to-Market strategy. We leverage a modern stack including Ruby on Rails, Next.js, and a suite of cloud services. Our unique challenge is making internal tools intelligent. You'll craft AI-powered agents and low-code solutions that enable data-driven insights. Imagine building Elton, our retailer research agent, or custom client hubs. This requires strong engineering fundamentals and an eagerness to experiment with LLMs. You will solve complex problems, translating business needs into elegant technical solutions. Your work will directly impact growth by making teams more efficient and effective.

Why Join Us

Drive real commercial impact: Your work directly contributes to £125M+ in retail sales annually.
Shape a lean, profitable startup: Influence decisions in a bootstrapped company from day one.
Work remotely with flexibility: Benefit from core UK hours, remote flexibility, and global co-working access.
Build with cutting-edge AI: Pioneer intelligent internal tools and automation using the latest LLMs.
Join a supportive, high-output team: Thrive in an environment that balances speed, quality, and mutual care.

Benefits & Perks

Meaningful EMI share options
25 days annual leave + UK bank holidays
Private health insurance with AVIVA (including optical and dental cashback)
Enhanced sick pay
Work-from-home budget
Macbook or equivalent laptop
Flexible remote work in many countries around our core hours (10am-4pm UK)
Unlimited access to coworking spaces in 48+ countries through Hubble
Access to Gocertify offers
Pension with NEST

Tech Stack

paymentframework