Strategic Account Manager
S
Stack OverflowEnterprise SaaS
Location: UK - RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years of enterprise SaaS sales or account management experience
- Required Skills
- Account Management
Requirements
- Have 5+ years of enterprise SaaS sales or account management experience.
- Demonstrate a track record of retaining and growing strategic customers at organizations with 10,000+ employees.
- Own complex enterprise relationships, lead renewals, and close expansion opportunities while meeting or exceeding revenue targets.
- Use a consultative, relationship-driven approach to connect customer priorities with measurable outcomes and long-term value.
- Develop and execute strategic account plans and navigate complex buying processes.
- Build relationships with executive sponsors, technical leaders, procurement, and other key stakeholders.
- Bring commercial judgment and negotiation skills, including enterprise contract management and revenue forecasting experience.
- Communicate effectively in writing and verbally with C-level stakeholders and cross-functional teams.
- Manage a portfolio independently, prioritize competing demands, and follow through in a dynamic remote environment.
- Bring organizational skills and attention to detail across account planning, customer commitments, and pipeline management.
Responsibilities
- Own and grow a portfolio of strategic enterprise customers, driving retention, renewals, and expansion for Stack Internal.
- Develop and execute account plans aligned with customer priorities, adoption opportunities, use cases, and business value.
- Build relationships with executive sponsors, technical leaders, and other key stakeholders.
- Identify, qualify, and close expansion opportunities across teams, business units, and geographies.
- Partner with Professional Services, Solution Engineering, and Product to drive adoption, demonstrate value, and address retention and growth risks.
- Lead commercial discussions and contract negotiations, and maintain accurate renewal and expansion forecasts.
- Help customers use Stack Internal as a trusted context layer for people, AI assistants, and agents.
- Share customer insights with account management playbooks and the product roadmap.
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