Technical Account Manager
New
R
RithumE-commerce SaaS
United Kingdom - RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer. Desired: 3+ years in technical account management, solution engineering, or implementation roles.
- Required Skills
- SalesforceJiraMicrosoft Excel
Requirements
- Have 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce in a B2B SaaS environment, or in a marketplace role with a brand or retailer.
- Have experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
- Be proficient using Excel.
- Have a foundational understanding of channel requirements, data mapping, and feed architecture.
- Demonstrate the ability to manage technical projects and work with technical and non-technical stakeholders.
- Be proficient with Microsoft Copilot and comfortable using AI-driven tools in daily workflows.
- Be proficient with Salesforce, JIRA, or similar workflow or project-tracking tools.
- Have problem-solving skills focused on root cause analysis and resolution.
- Travel up to 10%.
- Preferred: bachelor's degree in business, engineering, computer science, or a related technical field.
- Preferred: experience with e-commerce or product data platforms, SaaS deployment models, scalable system design, and cross-functional teams.
Responsibilities
- Serve as a weekly client touchpoint and manage day-to-day business-as-usual activities.
- Develop and oversee channel implementation strategies aligned with channel requirements and Rithum platform capabilities.
- Drive platform workflows and commercial strategies, including repricing, promotional planning, and algorithmic optimization.
- Conduct technical reviews and recommend optimizations aligned with client goals.
- Advise clients on overcoming obstacles and realizing value from Rithum solutions.
- Resolve complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams.
- Bridge communication between client technical teams and Rithum internal teams.
- Support technical roadmap planning, feature adoption, and product feedback loops.
- Maintain knowledge of platform functionality, data flows, and emerging capabilities.
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