Technical Relationship Manager
New
I
IGELDesktop virtualization
Source API remote eligibility restrictions: United KingdomFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least 5 years of experience directly supporting enterprise customers in a technical relationship, consulting, or systems integration role. Minimum 2 years of hands-on experience managing IGEL solutions in a production environment.
- Required Skills
- Jira
Requirements
- Have at least 5 years of experience supporting enterprise customers in a technical relationship, consulting, or systems integration role.
- Have at least 2 years of hands-on experience managing IGEL solutions in a production environment.
- Bring a solid background in virtualization technologies such as Citrix, Omnissa, or Microsoft AVD.
- Have hands-on experience with desktop and application virtualization platforms, including Citrix Virtual Apps and Desktops or Microsoft RDS.
- Understand networking protocols and concepts including TCP/IP, DHCP, DNS, VLANs, 802.1x, and RADIUS.
- Be familiar with LDAP and Active Directory directory services.
- Be competent troubleshooting Windows and Linux environments.
- Have working knowledge of ITIL frameworks and agile methodologies such as Scrum or Kanban.
- Have experience using project management tools such as Jira and Confluence, or equivalent.
- Have demonstrated success planning, managing, or contributing to technical project delivery.
- Experience with PowerShell, Bash, or Python scripting is a plus.
- Certifications such as VCP, CCA/CCP, MCSE, or RHCA are valued.
Responsibilities
- Develop and maintain strategic relationships with enterprise customers.
- Advise customers on deploying and expanding IGEL solutions.
- Provide technical knowledge transfer and ongoing enablement on IGEL technologies.
- Manage complex support issues and escalate them through resolution.
- Relay customer feature requests to IGEL Product Management.
- Guide and validate customer projects, upgrades, and implementation strategies.
- Maintain customer account plans, infrastructure documentation, project timelines, and strategic roadmaps.
- Recommend ways to improve customer environment performance, stability, and efficiency.
- Identify cross-selling and upselling opportunities based on customer needs.
- Apply IT service management and project delivery practices to structure customer engagements.
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