Technical Account Manager
New
R
RithumE-commerce SaaS
United Kingdom - RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer.
- Required Skills
- Project ManagementSalesforceJiraMicrosoft Excel
Requirements
- Have 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce in a B2B SaaS environment, or in a marketplace role with a brand or retailer.
- Have experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
- Be proficient using Excel.
- Understand channel requirements, data mapping, and feed architecture.
- Be able to manage technical projects and communicate with technical and non-technical stakeholders.
- Be proficient with Microsoft Copilot and comfortable using AI-driven tools in daily workflows.
- Be proficient with Salesforce, JIRA, or similar workflow or project tracking tools.
- Have problem-solving skills focused on root cause analysis and resolution.
- A bachelor's degree in business, engineering, computer science, or a related technical field is preferred.
- Experience with eCommerce or product data platforms, SaaS deployment models, scalable system design, and enterprise eCommerce or retail technology clients is preferred.
Responsibilities
- Manage weekly client touchpoints and day-to-day business-as-usual activities.
- Develop and oversee channel implementation strategies aligned with channel requirements and Rithum's platform capabilities.
- Drive platform workflows and commercial strategies, including repricing, promotional planning, and algorithmic optimization.
- Conduct technical reviews and recommend optimizations aligned with client goals.
- Advise clients on using Rithum solutions to overcome obstacles and realize value.
- Resolve complex technical issues with Product, Engineering, and Client Success Engineering teams.
- Bridge communication between client technical teams and Rithum's internal teams.
- Support technical roadmap planning, feature adoption, and product feedback loops.
- Maintain knowledge of platform functionality, data flows, and emerging capabilities.
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