Customer Results Manager - Marketing
New
T
TekmetricAuto repair software
Location: Remote, USFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 1-2 years’ experience in Customer Onboarding or a customer facing function.
- Required Skills
- Project ManagementCustomer serviceCustomer Success
Requirements
- Have 1-2 years’ experience in Customer Onboarding or a customer facing function.
- Bring project management skills.
- Have a track record of proactively resolving escalated client service issues.
- Share insights from client service issues with the organization.
- Work collaboratively with the Customer Success team to solve problems.
- A Bachelor’s degree is preferred.
Responsibilities
- Develop a deep understanding of the auto repair industry and the marketing efforts commonly used by shops.
- Host onboarding calls in a group environment and ensure each customer is on track for launch.
- Clearly communicate account setup requirements and expectations to customers.
- Educate customers on Tekmetric Marketing capabilities and best practices to simplify adoption and align expectations.
- Provide customers with service throughout their onboarding experience in a fast-paced environment.
- Collaborate with the sales, customer success, operations, support, and engineering teams.
- Use feedback to continuously improve the onboarding process.
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