Customer Results Manager II
New
T
TekmetricAuto repair software
Location: Remote, USFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 1-2 years’ in Customer Onboarding, Customer Success, or other customer facing roles.
- Required Skills
- Project ManagementSalesforceDocumentationTime ManagementCustomer Success
Requirements
- Have 1–2 years of experience in customer onboarding, customer success, or another customer-facing role.
- Manage concurrent client onboarding timelines, track milestones, and drive product adoption without direct supervision.
- Lead customer-facing calls and explain complex details clearly and simply.
- Manage time effectively, prioritize tasks, and maintain documentation throughout onboarding.
- Adapt to ambiguity or change while keeping client progress moving forward.
- A bachelor’s degree is preferred.
- Familiarity with CRM tools such as Salesforce is a plus, but not required.
- Automotive industry experience or knowledge is appreciated, but not required.
Responsibilities
- Guide new single-location auto repair shops through onboarding, account setup, data migration, and go-live.
- Build relationships with shop owners and serve as their primary contact during their first six months.
- Lead customer calls and hands-on training sessions for shop stakeholders.
- Monitor product usage and encourage best practices and improvement in key system metrics.
- Manage customer risks and escalations, including stalled implementations and unresponsive customers.
- Document activity and progress throughout the customer journey.
- Collaborate with Sales, Support, and Product to address customer feedback and de-escalate issues.
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