Technical Account Support Specialist
New
S
SolinkVideo security
Remote | CanadaFull-TimeJunior
SalaryCA$65,129 - CA$81,411
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Job Details
- Experience
- 1-3 years of experience in technical account management, customer success, technical support roles, particularly in a client-facing position.
- Required Skills
- Project ManagementCustomer SuccessNetworkingCustomer support
Requirements
- Hold a Bachelor’s degree in Computer Science, Information Technology, or a related field, or have equivalent experience.
- Have 1-3 years of experience in technical account management, customer success, or technical support, particularly in a client-facing position.
- Have a strong technical background and understanding of hardware, software development, architecture, infrastructure, and networking.
- Be proficient in CRM software and other industry-related IT tools.
- Have project management skills and the ability to manage multiple tasks, reporting, and projects simultaneously.
- Be able to prioritize and manage multiple tasks efficiently.
- Have communication, presentation, and interpersonal skills.
- Be able to balance reactive account requests with proactive issue prevention.
Responsibilities
- Serve as the primary technical contact for customer support and deployment, assisting with issues related to client accounts.
- Help customers and technicians resolve software and hardware issues through customer-facing platforms.
- Maintain and manage networked devices, cameras, and customer locations.
- Work with sales, customer success, product, and technical teams to understand client requirements and deliver technical services.
- Develop and maintain project plans, timelines, and budgets.
- Track and report project progress and status.
- Participate in client meetings to review technical issues, gather feedback, and identify improvement opportunities.
- Manage escalations and coordinate with internal teams to resolve client issues.
- Identify trends, knowledge gaps, and process gaps to proactively minimize escalations.
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