DME Customer Order Senior Manager
New
K
Kestra Medical TechnologiesDurable medical equipment
Location: Remote, USAFull-TimeManager
SalarySalary: Annualized at $117,000 - $160,000 plus bonus.
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Job Details
- Experience
- Five (5) or more years managing Revenue Cycle functions; Seven (7) or more years of Revenue Cycle experience
- Required Skills
- Microsoft Excel
Requirements
- Hold a bachelor’s degree or have equivalent years of industry experience.
- Have five or more years of experience managing Revenue Cycle functions.
- Have seven or more years of Revenue Cycle experience.
- Demonstrate advanced written and verbal communication skills, including excellent grammar.
- Demonstrate advanced reading and comprehension abilities.
- Have advanced analytical skills and attention to detail.
- Have advanced multitasking, organizational, and prioritization skills, including the ability to meet strict deadlines.
- Be proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, and general internet research.
- Have intermediate-to-advanced knowledge of Microsoft Excel.
- Preferred: Master’s degree.
- Preferred: Three or more years leading management-level team members.
- Preferred: Experience with HCPCS procedure codes, ICD-10 codes, order intake, and benefit verification.
- Preferred: Experience with Government and Commercial payor programs and requirements.
- Preferred: Experience processing orders for Wearable Cardioverter Defibrillators or other Cardiac DME devices.
- Participate in on-call and off-hour coverage, which may include evenings, weekends, and holidays.
Responsibilities
- Lead and develop Customer Order Managers, setting accountability for operational performance, engagement, and talent development.
- Coach managers and evaluate leadership effectiveness through coaching, development planning, and performance management.
- Establish operating rhythms and performance standards across Customer Order teams.
- Oversee workforce planning, organizational design, management structures, team capacity, and leadership coverage.
- Lead execution of the Benefit Verification automation and AI roadmap, including prioritization, business cases, and delivery oversight.
- Partner with Revenue Cycle leadership to evolve the Benefit Verification operating model, including outsourcing, span of control, shift coverage, and workforce planning.
- Monitor payer, regulatory, and market changes and translate them into internal roadmap items with owners and timelines.
- Establish and improve cost-to-serve KPIs, and report Benefit Verification financial impact to leadership with Finance and RCM Analytics.
- Drive productivity and unit-economics improvements through automation, process redesign, and removal of non-value-added work.
- Partner with Commercial and Clinical stakeholders to resolve barriers affecting order conversion, documentation acquisition, and patient outcomes.
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