Senior Programme Management Consultant – ServiceNow SPM

New
N
NTT DATAPortfolio management
100% remote, seeking candidates located in LATAM.ContractSenior
Salary36 - 41 USD per hour
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Job Details

Experience
A minimum of seven years of progressively responsible experience in project or programme management, administration, or related area is required.
Required Skills
Project Management

Requirements

  • Demonstrated experience applying Strategic Portfolio Management (SPM) practices in a PMO or enterprise portfolio environment.
  • At least seven years of progressively responsible experience in project or programme management, administration, or a related area.
  • Experience successfully managing and completing complex projects in a multicultural environment.
  • Knowledge of SPM concepts, processes, and methodologies.
  • Experience using an SPM platform for portfolio planning, prioritization, governance, demand and project management, resource and capacity management, benefits tracking, and reporting.
  • Working experience with a pension or financial ERP system.
  • Experience implementing projects and programs end to end, including process improvement, planning, implementation, tracking, documentation, reporting, and dashboards.
  • Advanced university degree or equivalent in business administration, management, economics, computer science, information systems, or a related field; a first-level degree with qualifying experience may be accepted in lieu.
  • Professional project management certification such as PRINCE2, PMP, or equivalent.
  • ServiceNow SPM implementation, configuration, or operational experience is desirable.
  • System design knowledge and understanding of the UN system are desirable.
  • Must use a personal laptop and be comfortable with company security software and device management tools installed for the engagement.

Responsibilities

  • Oversee a portfolio of projects, monitor performance, risks, opportunities, and corrective actions, and align work with organizational priorities.
  • Manage stakeholder communication across the portfolio and provide regular updates to senior management.
  • Apply PMO governance standards, frameworks, and best practices, including project reviews, quality monitoring, risk management, and issue escalation.
  • Support the design, implementation, adoption, and continuous improvement of ServiceNow Strategic Portfolio Management, including portfolio structures, workflows, dashboards, reporting, governance processes, and data quality.
  • Support SPM implementation activities such as process design, data readiness, testing, stakeholder engagement, resource management, and benefits tracking.
  • Improve PMO tools and processes for project tracking, portfolio reporting, governance, and project management effectiveness.
  • Support Fund-wide critical projects and work with project managers to strengthen delivery and address complex project issues.
  • Mentor project managers and promote collaboration and continuous improvement across cross-functional teams.
  • Work with senior leadership on portfolio prioritization, demand management, resource and capacity planning, benefits tracking, and strategic alignment.
  • Maintain project and portfolio performance reports, executive dashboards, documentation, and consistent reporting practices.
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36 - 41 USD per hour
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