EOR Partnerships Specialist

RemotePassEOR and payroll

Workable locations: Spain. South Africa. Poland. PhilippinesFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: Strong written and spoken English
Experience: 4–6 years in vendor or partner management, account management, or operations, ideally within EOR, global payroll, or HR services.
Required Skills: Account Management

Have 4–6 years of experience in vendor or partner management, account management, or operations.
Bring a solid understanding of EOR models and how in-country partners operate.
Have a track record of managing external partners against SLAs and driving measurable performance improvement.
Have strong spreadsheet and reporting skills.
Have experience with project management tools.
Be highly organised and able to manage many partners and countries in a remote setup.
Have strong written and spoken English.
Be able to hold partners accountable while maintaining the relationship.
Startup or high-growth experience, especially in the EOR space, is preferred.
Experience leading or building a small team is preferred.

Own a portfolio of EOR partners across multiple regions and serve as their main point of contact.
Build partner relationships and run regular performance reviews, such as QBRs.
Define, track, and report on partner KPIs and SLA adherence.
Identify underperformance early and drive improvement plans, recommending partner replacement when needed in coordination with Vendor Sourcing.
Manage partner escalations from logging through root cause analysis to resolution.
Maintain partner contracts, pricing terms, and SLAs; support renewals and pricing renegotiations with benchmarks and performance data.
Create partnership-management playbooks, trackers, and reporting.
Set up handoffs from Vendor Sourcing for newly onboarded partners.
Contribute to country guides, partner FAQs, and process documentation.

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