Renewals Specialist
New
N
n8nB2B SaaS
Workplace: Remote; Secondary Locations: Bosnia, Norway, Estonia, Latvia, Slovenia, Netherlands, Hungary, Kosovo, Portugal, Poland, Serbia, Germany, Austria, Finland, Lithuania, Slovakia, Ireland, Bulgaria, Denmark, Belgium, Czech Republic, United Kingdom, Croatia, Spain, GreeceFull-Time
Salary not disclosed
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Job Details
- Required Skills
- SalesforceCustomer SuccessAccount ManagementCRM
Requirements
- Experience owning commercial renewals, account management, or a commercially focused Customer Success portfolio in B2B SaaS.
- Experience negotiating contracts and renewals with business customers.
- Ability to manage a sizeable customer book and keep dozens of commercial conversations moving simultaneously.
- Comfort with pricing and terms negotiations and SaaS renewal processes, including quotes, order forms, procurement, legal review, approvals, and signatures.
- Ability to maintain accurate renewal forecasts, dates, next steps, and CRM data, and close contracts on time.
- Experience working in a fast-growing environment where processes change quickly and ownership is high.
- Ability to identify process gaps and improve workflows while executing the work.
- Interest in using automation and AI to reduce repetitive work and scale high-volume processes.
- Experience in scaled Customer Success or renewals is a plus.
- Experience with CRM, CS, or renewals tools such as Salesforce or Gainsight is a plus.
- Experience with n8n or another workflow automation platform is a plus.
Responsibilities
- Own commercial renewals end-to-end, from preparing and sending quotes through negotiation, order forms, signature coordination, and contract processing.
- Manage a high-volume pipeline of around 60 renewals per quarter, maintaining clear next steps and accurate renewal dates.
- Partner with Scaled CSMs to assess customer health and identify churn or commercial risk early.
- Maintain renewal forecasts, close-plan notes, and accurate CRM records.
- Improve renewal workflows, templates, operating rhythms, and automation to scale the process.
- Work with Finance, Legal, Sales, and Customer Success to resolve commercial and contractual blockers.
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