Customer Success Manager, Scaled Mid-Market

New

Juniper SquarePrivate markets

Location: Americas (USA or Canada); Workplace: RemoteFull-TimeManager

Salary86,000 - 95,000 USD per year

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Job Details

Experience: 3 years of professional experience with at least 2 years of experience in a customer success or account management role
Required Skills: SalesforceCustomer SuccessSaaSLookerAccount Management

Have 3 years of professional experience, including at least 2 years in customer success or account management.
Bring customer success or account management experience, preferably in a SaaS environment.
Have experience interacting with a high volume of customers.
Demonstrate time management and prioritization skills.
Be able to analyze customer data and performance metrics to derive actionable insights.
Have experience using data and technology to drive customer enablement.
Bring experience with Salesforce, Outreach, or Looker; these are preferred.
Demonstrate the ability to learn advanced technical subject matter and curiosity to deepen knowledge.
Use AI consistently across core customer success deliverables, with good context and an example of improving quality, speed, or customer readiness.
Have a bachelor's degree or equivalent years of professional experience.

Manage a portfolio of 220+ client accounts through the customer journey following onboarding.
Develop and deploy strategies to increase customer value and optimize retention.
Build trust-based customer relationships and use digital and scaled engagement to drive product adoption and satisfaction.
Identify and drive retention and expansion opportunities across the account portfolio.
Monitor customer health and usage trends to identify risks and growth opportunities.
Own renewal conversations and mid-contract escalations, collaborating cross-functionally on expansion opportunities.
Represent customer needs internally and influence product and process improvements.
Develop advanced knowledge of customers, the product, and the industry.
Use AI tools such as Claude in core customer success workflows and share effective approaches with the wider team.

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