Implementation Project Manager
New
B
Builder PrimeSaaS construction technology
Remote - US; remote position open to candidates who presently reside in the USFull-TimeManager
Salary$65K - $75K; $65K – $75K
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Job Details
- Experience
- 3+ years of experience in customer onboarding, implementation, or training roles
- Required Skills
- Project ManagementData AnalysisSaaSProcess improvement
Requirements
- Have 3+ years of experience in customer onboarding, implementation, or training roles, preferably in SaaS or construction technology.
- Translate technical product capabilities into business value for diverse customer workflows.
- Demonstrate a track record of reducing implementation timelines and improving customer satisfaction scores.
- Have experience with implementations involving multiple stakeholders and complex integrations.
- Use analytical skills and data to drive process improvements.
- Have experience conducting engaging virtual training sessions.
- Bring strong technical configuration skills and the ability to learn new software platforms quickly.
- Demonstrate project management abilities and a track record of meeting implementation deadlines.
- Adapt communication to different learning styles.
- SaaS or home improvement industry knowledge or experience is a nice-to-have.
- Have a strong understanding of business management CRM software and its use in improving business processes.
Responsibilities
- Drive initiatives to streamline implementation processes and reduce time-to-value.
- Manage implementations involving multiple stakeholders and complex technical requirements.
- Lead kickoff calls to understand customer goals, timeline expectations, and success metrics.
- Configure the platform with customer-specific templates, workflows, and settings.
- Deliver system training to prepare customers for post-implementation self-sufficiency.
- Track implementation milestones and manage customer expectations throughout setup.
- Identify and solve technical challenges that arise during implementation.
- Coordinate with Account Managers on the handoff after implementation is complete.
- Document customer workflows and configurations for future reference and support.
- Analyze implementation data to identify bottlenecks and recommend process improvements.
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