Clinical Applications Support Specialist
New
J
JobgetherHealthcare technology
Based in the United StatesFull-TimeJunior
Salary90,000 - 105,000 USD per year
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Job Details
- Experience
- At least 2 years of experience supporting clinical applications, healthcare software, or healthcare IT systems.
- Required Skills
- SQL
Requirements
- At least 2 years of experience supporting clinical applications, healthcare software, or healthcare IT systems.
- Experience working directly with clinicians, healthcare users, hospital IT teams, or clinical application teams.
- Hands-on experience troubleshooting production application issues and supporting Tier 1 or Tier 2 incidents.
- Strong understanding of clinical workflows and ability to translate user-reported problems into a structured troubleshooting approach.
- Experience with clinical applications or EMR/EHR platforms such as Epic, Cerner, Meditech, Varian ARIA, Elekta MOSAIQ, or comparable systems.
- Basic knowledge of networking concepts, including TCP/IP, DNS, VPNs, and firewalls.
- Ability to take ownership of customer issues and coordinate with Tier 2 and Tier 3 technical teams.
- Ability to work independently, prioritize multiple cases, and remain effective in a fully remote environment.
Responsibilities
- Serve as a primary technical support contact for customers using clinical and oncology applications.
- Investigate application incidents and service requests by gathering information, understanding clinical workflows, and identifying potential root causes.
- Troubleshoot issues with clinicians, hospital IT teams, and clinical application users, and provide guidance and application education.
- Support issues involving clinical workflows, treatment planning, orders, documentation, configuration, user access, and application functionality.
- Investigate integration and clinical data issues involving FHIR, APIs, databases, interfaces, and connected healthcare systems.
- Own customer tickets from initial investigation through resolution, providing status updates and communicating next steps.
- Determine whether problems originate from application functionality, configuration, integration, infrastructure, or connectivity, and escalate to Tier 2 or Tier 3 teams as appropriate.
- Maintain case documentation and contribute to knowledge base articles, troubleshooting guides, and support resources.
- Collaborate with Product, Engineering, Clinical Applications, and Implementation teams during onboarding, testing, go-live activities, and issue resolution.
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