Clinical Applications Support Specialist
S
SymmetrioHealthcare technology
This is a fully remote position within the United States.Full-TimeJunior
Salary90,000 - 105,000 USD per year
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Job Details
- Experience
- 2+ years of experience supporting clinical applications, healthcare software, or healthcare IT systems
- Required Skills
- SQLRESTful APIs
Requirements
- Have 2+ years of experience supporting clinical applications, healthcare software, or healthcare IT systems.
- Have experience working directly with clinicians, healthcare users, hospital IT teams, or clinical application teams.
- Have experience troubleshooting production application issues and supporting Tier 1/Tier 2 incidents.
- Demonstrate a strong understanding of clinical workflows and the ability to translate user problems into a structured troubleshooting process.
- Have experience with clinical applications or EMR/EHR systems such as Epic, Cerner, Meditech, Varian ARIA, or Elekta MOSAIQ, or similar platforms.
- Have a basic understanding of networking concepts, including TCP/IP, DNS, VPNs, and firewalls.
- Be able to work independently in a remote environment and coordinate with Tier 2/Tier 3 technical teams when escalation is required.
- Oncology, radiation oncology, clinical informatics, EMR/EHR, PACS/RIS, or other clinical application experience is preferred.
- Familiarity with HL7, FHIR, REST APIs, SQL, or healthcare interfaces is a plus.
Responsibilities
- Serve as a primary support contact for healthcare customers using clinical and oncology applications.
- Troubleshoot application issues, incidents, and service requests by gathering information, understanding clinical workflows, and identifying potential causes.
- Work with clinicians, hospital IT teams, and clinical application users to resolve issues and provide application guidance and education.
- Support issues involving clinical workflows, treatment planning, orders, documentation, application configuration, and user access.
- Investigate application and integration issues involving FHIR, APIs, databases, interfaces, and clinical data workflows.
- Maintain end-to-end ownership of customer tickets, communicating status and next steps and following issues through to resolution.
- Determine whether issues relate to application functionality, configuration, integration, or infrastructure, and escalate to Tier 2/Tier 3 teams as appropriate.
- Maintain case documentation and develop knowledge base articles, troubleshooting guides, and support documentation.
- Collaborate with Product, Engineering, Clinical Applications, and Implementation teams during customer onboarding, testing, go-live, and issue resolution.
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