Technical Support Specialist - Bilingual French

New

JobgetherConnected vehicle technology

Based in United StatesFull-TimeMiddle

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Languages: Fluency in both English and French, with the ability to read, write, and communicate confidently in both languages in a professional environment.
Experience: 1–3 years of experience in customer service or technical support, combined with 1–3 years of experience troubleshooting technical hardware and/or software issues.
Required Skills: PythonSQLJavascriptC#Microsoft ExcelGoogle WorkspaceTechnical support

Be fluent in both English and French, including reading, writing, and professional communication in both languages.
Have 1–3 years of experience in customer service or technical support.
Have 1–3 years of experience troubleshooting technical hardware and/or software issues.
Bring strong technical aptitude and analytical problem-solving skills.
Have strong proficiency in Excel, including pivot tables and report creation.
Have technical competence with Google Workspace tools such as Sheets, Docs, and Slides.
Be able to explain technical concepts clearly to customers and users with varying levels of technical knowledge.
Be organized and able to manage multiple support cases, tasks, and projects while maintaining attention to detail.
Be flexible to work rotating schedules in a 24/7 support operation, including afternoons, evenings, overnight shifts, weekends, and holidays.
A post-secondary diploma or degree in Engineering, Computer Science, or a related discipline is highly valued.
Working knowledge of programming languages such as SQL, Python, C#, or JavaScript is highly valued.
Experience with data warehouse technologies such as Google BigQuery is an advantage.

Provide technical assistance to customers, partners, sales representatives, and internal teams through phone, chat, and email.
Diagnose and resolve hardware and software issues involving device connectivity, installation, network communications, platform configuration, and product implementation.
Guide users on database setup, user management, rules and reporting, device errors, and portal configuration.
Manage support cases from initial contact through resolution and document troubleshooting steps, solutions, and technical information.
Collaborate with internal technical teams and external partners to investigate and escalate complex issues involving cameras, keyless systems, connected devices, and integrations.
Coordinate device and accessory returns and exchanges with internal departments.
Address customer complaints and escalate critical issues to management when necessary.
Protect customer data and information while supporting broader organizational initiatives.

View Full Description & ApplyYou'll be redirected to the employer's site