Field Support Specialist
New
T
The N2 CompanyCommunity publishing
This is a fully remote position, 9:00 am to 6:00 pm ET, Monday through FridayFull-Time
Salary45,000 USD per year
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Job Details
- Required Skills
- Microsoft OfficeWritten communicationGoogle WorkspaceVerbal communicationTrainingCustomer support
Requirements
- Learn quickly and demonstrate a desire to grow.
- Make decisions confidently based on knowledge and training.
- Communicate effectively by phone and email.
- Know Microsoft Office products.
- Know Google Workspace.
- Adapt to change and use resourcefulness.
- Work calmly with fast-paced deadlines.
- Previous call center experience is a differentiator.
- Knowledge of ticketing software is a differentiator.
Responsibilities
- Assist Area Directors in developing their skills and build one-on-one relationships with them.
- Train Area Directors on processes and procedures via phone conferences.
- Respond to questions, concerns, and complaints from Area Directors and their advertising clients by phone and email.
- Work individually and with the team to solve problems.
- Answer incoming phone calls to cover current staffing pattern needs.
- Develop and implement proactive ways to engage with Area Directors.
- Collaborate with the Design team to help Area Directors understand the design process and administrative tasks.
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