Operations Support Specialist

New

CISNetwork security

United StatesFull-TimeMiddle

Salary34.47 - 56.88 USD per year

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Job Details

Experience: 4+ years’ experience as a Security or Network Administrator, or equivalent knowledge
Required Skills: LinuxTroubleshootingCustomer support

Have a bachelor’s degree in Computer Science or a related field, or qualifying equivalent education and experience.
Bring 4+ years’ experience as a Security or Network Administrator, or equivalent knowledge.
Have working knowledge of security methodologies, processes, and technical security solutions, including firewalls and intrusion detection systems.
Have strong knowledge and experience with TCP/IP protocols, network analysis, and network/security applications.
Have strong experience with Linux and Windows command lines.
Have strong experience troubleshooting applications in Windows, Mac, and Linux environments.
Demonstrate strong attention to detail and customer service skills.
Be available for on-call response to critical support incidents.

Triage issues related to network security device monitoring.
Respond to and handle lower-tier support issues through resolution, escalating as required.
Troubleshoot and replicate customer issues with CIS network monitoring services, cloud-based applications and services, and cybersecurity products, including in customer environments and systems.
Liaise between third-party vendors and customers to troubleshoot technical problems, coordinate device maintenance and outages, and provide general support.
Assist with configuring, tracking inventory, and shipping Albert hardware sensors.
Transition action items to and from SOC Analysts and other teams to support off-hours, product-related work.
Respond to critical support incidents while on call.
Support internal teams in issue replication, fix and workaround testing, and quality assurance for new and enhanced products.

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